Terms of Service

1. Acceptance of Terms

Welcome to Vezz me. These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Vezz me, Inc. ("Company," "we," "us," or "our") regarding your use of our AI-powered Chrome extension and related services (collectively, the "Service").

By installing, accessing, or using our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not use our Service.

2. Service Description

2.1 Core Functionality

Vezz me is an AI-powered Chrome extension that enables users to:

• Ask questions about selected text on any webpage
• Receive intelligent, context-aware answers powered by artificial intelligence
• Engage in follow-up conversations to deepen understanding
• Customize the extension's appearance and behavior
• Access premium features through paid subscriptions

2.2 Service Evolution

We continuously improve and update our Service. Features may be added, modified, or removed at our discretion. We will provide reasonable notice for significant changes that affect core functionality.

2.3 Third-Party Integration

Our Service integrates with third-party AI models and services. While we select trusted providers, we are not responsible for their performance, availability, or policies.

3. Eligibility and Account

3.1 Age Requirements

• You must be at least 13 years old to use our Service
• Users between 13-18 years old must have parental consent
• Users under 18 are subject to additional restrictions on data processing

3.2 Account Creation

• You must provide accurate and complete information when creating an account
• You are responsible for maintaining the security of your account credentials
• You must notify us immediately of any unauthorized use of your account
• One person may not maintain multiple accounts for the same service tier

3.3 Account Responsibilities

• Keep your contact information current and accurate
• Use a secure, unique password for your account
• Do not share your account credentials with others
• Report security breaches or suspicious activity immediately

4. Acceptable Use Policy

4.1 Permitted Uses

You may use our Service for:

• Educational purposes and learning enhancement
• Research and information gathering
• Professional productivity and work-related tasks
• Personal knowledge enrichment

4.2 Prohibited Uses

You may NOT use our Service to:

• Illegal Activities: Engage in or promote illegal activities
• Harmful Content: Generate, request, or distribute harmful, threatening, or offensive content
• Misinformation: Deliberately spread false or misleading information
• Privacy Violations: Process personal information without proper consent
• System Abuse: Attempt to reverse engineer, hack, or disrupt our Service
• Commercial Abuse: Use automated systems to exceed reasonable usage limits
• Impersonation: Impersonate others or provide false information
• Academic Dishonesty: Use the Service to complete academic assignments without proper attribution

4.3 Content Guidelines

• Do not submit copyrighted content without permission
• Respect intellectual property rights of others
• Do not attempt to extract proprietary information from websites
• Follow website terms of service when using our extension

4.4 Usage Limits

• Free users are limited to 10 questions per day
• Pro users have unlimited usage subject to fair use policies
• We may implement rate limiting to prevent abuse
• Excessive usage may result in temporary restrictions

5. Subscription and Payment

5.1 Subscription Plans

• Free Plan: Basic functionality with daily usage limits
• Pro Plan: Unlimited usage and premium features for $12/month
• Pricing may vary by region and promotional offers

5.2 Payment Terms

• Subscriptions are billed monthly in advance
• Payments are processed through secure third-party providers
• All fees are non-refundable except as required by law
• You authorize automatic renewal unless cancelled

5.3 Cancellation and Refunds

• You may cancel your subscription at any time
• Cancellation takes effect at the end of the current billing period
• No partial refunds for unused portions of subscription periods
• Refunds may be provided for technical issues preventing service use

5.4 Price Changes

We may change subscription prices with 30 days' notice. Price changes will take effect at your next billing cycle. You may cancel before the price change takes effect.

6. Intellectual Property

6.1 Our Rights

• Vezz me owns all rights to the Service, including software, algorithms, and user interface
• Our trademarks, logos, and brand elements are protected intellectual property
• You may not copy, modify, or create derivative works of our Service
• Any feedback or suggestions you provide may be used without compensation

6.2 Your Rights

• You retain ownership of content you create using our Service
• You grant us a license to process your content to provide the Service
• You may export your data at any time
• We will not claim ownership of your original content

6.3 Third-Party Content

• Respect copyright and intellectual property rights of websites you visit
• Our Service does not grant rights to third-party content
• We are not responsible for copyright infringement by users
• Report copyright violations to us for prompt action

7. User Content

7.1 Content You Submit

When you use our Service, you may submit:

• Questions and queries
• Selected text from websites
• Feedback and support requests
• Account and profile information

7.2 Content Standards

All content you submit must:

• Comply with applicable laws and regulations
• Respect others' rights and dignity
• Be factually accurate to the best of your knowledge
• Not violate third-party intellectual property rights

7.3 Content Monitoring

• We may monitor content for safety and compliance purposes
• Automated systems may flag potentially problematic content
• We reserve the right to remove content that violates these Terms
• Repeated violations may result in account termination

8. Privacy and Data

Your privacy is important to us. Our collection and use of your information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

8.1 Data Protection

• We implement industry-standard security measures
• Your data is encrypted in transit and at rest
• We follow data minimization principles
• You have control over your personal information

8.2 Data Usage

• We use your data only to provide and improve our Service
• Anonymized data may be used for analytics and research
• We do not sell your personal information to third parties
• AI responses may be used to improve our models (anonymized)

9. Service Availability

9.1 Service Uptime

• We strive for 99.9% uptime but do not guarantee continuous availability
• Scheduled maintenance will be announced in advance when possible
• Emergency maintenance may occur without notice
• Third-party service dependencies may affect availability

9.2 Service Modifications

• We may modify, suspend, or discontinue features at any time
• Material changes will be communicated with reasonable notice
• We are not liable for service modifications or interruptions
• Beta features may be unstable and subject to change

10. Liability and Disclaimers

10.1 Service Disclaimers

10.2 AI Accuracy

• AI responses may contain errors or inaccuracies
• Always verify important information from authoritative sources
• We are not responsible for decisions made based on AI responses
• Professional advice should come from qualified professionals

10.3 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR:

• Indirect, incidental, special, or consequential damages
• Loss of profits, data, or business opportunities
• Actions taken based on AI-generated responses
• Third-party content or services accessed through our platform

OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID FOR OUR SERVICE IN THE 12 MONTHS PRECEDING THE CLAIM.

11. Indemnification

You agree to indemnify, defend, and hold harmless Vezz me and its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:

• Your use of the Service in violation of these Terms
• Your violation of any third-party rights
• Any content you submit or generate using our Service
• Your breach of applicable laws or regulations

12. Termination

12.1 Termination by You

• You may terminate your account at any time
• Contact support or use account settings to delete your account
• Termination does not entitle you to refunds
• Some data may be retained for legal or security purposes

12.2 Termination by Us

We may terminate your account if you:

• Violate these Terms or our Acceptable Use Policy
• Engage in fraudulent or illegal activities
• Abuse our Service or other users
• Fail to pay subscription fees

12.3 Effect of Termination

• Your right to use the Service immediately ceases
• We may delete your account and data after reasonable notice
• Termination does not affect accrued rights or obligations
• Provisions that should survive termination will remain in effect

13. Governing Law and Dispute Resolution

13.1 Governing Law

These Terms are governed by the laws of the State of California, United States, without regard to conflict of law principles.

13.2 Dispute Resolution

• Most disputes can be resolved through our customer support
• Good faith negotiation is required before formal proceedings
• Disputes may be subject to binding arbitration
• Class action lawsuits are waived except where prohibited by law

13.3 Jurisdiction

Any legal proceedings will be conducted in the federal or state courts of San Francisco County, California.

14. Changes to Terms

14.1 Modification Process

• We may update these Terms to reflect changes in our Service or legal requirements
• Material changes will be communicated via email or in-app notifications
• You will have 30 days to review changes before they take effect
• Continued use of the Service constitutes acceptance of updated Terms

14.2 Your Options

If you disagree with updated Terms, you may:

• Discontinue use of the Service
• Delete your account before changes take effect
• Contact support to discuss concerns