Privacy Policy

1. Overview

Welcome to Vezz me ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered Chrome extension and related services (collectively, the "Service").

We are committed to protecting your privacy and ensuring transparency about our data practices. This policy applies to all users of our Chrome extension, website, and related services.

2. Information We Collect

2.1 Information You Provide Directly

• Account Information: When you create an account, we collect your email address and any profile information you choose to provide.
• Subscription Data: Payment information for premium subscriptions (processed securely through third-party payment processors).
• Support Communications: Information you provide when contacting our support team.
• Feedback and Surveys: Responses to surveys or feedback forms you voluntarily complete.

2.2 Information Collected Automatically

• Usage Data: Information about how you interact with our extension, including:
  • Questions asked and AI responses received
  • Frequency and duration of extension usage
  • Feature usage patterns
  • Error logs and performance metrics
• Technical Information:
  • Browser version and type
  • Operating system information
  • Extension version
  • IP address (anonymized for analytics)
• Website Context: URLs and selected text from websites where you use our extension (processed locally and not stored unless explicitly saved by you).

2.3 Information We Do NOT Collect

• Complete browsing history or websites visited
• Personal files or documents on your device
• Passwords or sensitive authentication information
• Credit card information (handled by payment processors)
• Private conversations or communications outside our extension

3. How We Use Your Information

3.1 Service Provision

• Provide AI-powered question answering functionality
• Maintain conversation history for follow-up questions
• Customize responses based on webpage context
• Sync your preferences across devices

3.2 Service Improvement

• Analyze usage patterns to improve AI accuracy
• Identify and fix bugs or performance issues
• Develop new features based on user behavior
• Conduct research to enhance user experience

3.3 Communication

• Send important service updates and security notifications
• Respond to customer support inquiries
• Send newsletters and product updates (with your consent)
• Notify you about account or subscription changes

3.4 Legal and Security

• Comply with legal obligations and requests
• Protect against fraud and abuse
• Enforce our Terms of Service
• Ensure platform security and integrity

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

4.1 Service Providers

• AI Service Providers: Third-party AI models and APIs for processing your questions (data is anonymized and not stored by providers)
• Cloud Infrastructure: Hosting and storage providers with strict data protection agreements
• Payment Processors: Secure payment services for subscription processing
• Analytics Services: Anonymized usage analytics to improve our service

4.2 Legal Requirements

We may disclose your information if required by law, court order, or government request, or to protect our rights, property, or safety, or that of others.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

5. Data Security

5.1 Security Measures

• Encryption: All data is encrypted in transit (TLS 1.3) and at rest (AES-256)
• Access Controls: Strict employee access controls with multi-factor authentication
• Regular Audits: Periodic security assessments and vulnerability testing
• Data Minimization: We collect and retain only necessary data
• Secure Infrastructure: SOC 2 compliant cloud hosting with enterprise-grade security

5.2 Data Retention

• Account Data: Retained while your account is active and for 30 days after deletion
• Conversation History: Stored for 90 days (Pro users) or until manually deleted
• Usage Analytics: Anonymized data retained for up to 2 years for service improvement
• Support Communications: Retained for 3 years for quality assurance

6. Your Rights

6.1 Access and Control

• Data Access: Request a copy of all personal data we hold about you
• Data Correction: Update or correct inaccurate information
• Data Deletion: Request deletion of your account and associated data
• Data Portability: Export your data in a machine-readable format
• Usage Restriction: Limit how we process your information

6.2 Communication Preferences

• Opt out of marketing communications while keeping service notifications
• Control the frequency and type of notifications you receive
• Manage email preferences through your account settings

6.3 Exercising Your Rights

To exercise any of these rights, contact us at privacy@vezz.me. We will respond to your request within 30 days and may require identity verification to protect your privacy.

7. Cookies and Tracking

7.1 Types of Cookies

• Essential Cookies: Required for basic service functionality (cannot be disabled)
• Analytics Cookies: Help us understand usage patterns and improve the service
• Preference Cookies: Remember your settings and customizations
• Security Cookies: Protect against fraud and ensure secure access

7.2 Cookie Management

You can control cookies through your browser settings. Note that disabling certain cookies may limit service functionality. Our extension respects browser privacy settings and do-not-track signals.

8. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at privacy@vezz.me.

9. International Users

9.1 Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure adequate protection through:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions for data transfers to approved countries
• Binding corporate rules for internal data transfers

9.2 Regional Rights

• EU/UK Users: Additional rights under GDPR including data protection officer contact
• California Users: Rights under CCPA including sale opt-out (we don't sell data)
• Canadian Users: Rights under PIPEDA including privacy commissioner complaints

10. Policy Changes

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will:

• Notify you via email for material changes
• Post updates on our website and in the extension
• Provide a 30-day notice period for significant changes
• Maintain an archive of previous policy versions

Your continued use of the service after changes become effective constitutes acceptance of the updated policy.